What kind of personal information Stella Travel collects
The information we collect depends upon the services, which we provide. For example, for travel arrangements we may collect details such as visa information, photos, copies of passports, name, address, telephone, email, age, where traveled, partners name, frequent flyer information, contact numbers, insurance details, and "Sensitive Information".
As a Consolidator we collect information on Travel Agencies and Airlines for the purposes of credit control and accounting. Details include: Company name, company group, consultants name, sales amount ABN number, ACN number, IATA number, address, telephone number, fax number, email. Some members of the Stella Travel Group of Companies may use your IP address to help diagnose problems with our server, to administer our website and for statistical purposes.
Cookies
We may use a feature of your browser "a Cookie" to assign your computer a "User ID". Cookies do not contain information by which we can identify you. They identify your computer to our servers. You may configure your browser so that you are notified before a cookie is down loaded or so that your browser does not accept cookies. We may use information contained in cookies to make assumptions about the user of the computer and to provide users of that computer with relevant material which we believe may be of interest based on that information. To disable your cookies, please refer to the help menu within your Internet browser.
How we collect personal information
We collect information from you via telephone, letter, fax, e-mail, web sites, or if you deal with us in person. We may have occasion to collect information about you from a third party. For example:
• People making travel arrangements on your behalf.
• Market research companies contracted by us to improve our products and services.
• Trade directories and associations to ensure quality assurance.
If you provide personal information about another person to Stella Travel, Stella Travel requires you to inform that person you have done so and provide them with a copy of this policy.
How we use your personal information
Stella Travel may use information it collects from you for the primary purpose for which it is collected and for such other secondary purposes that are related to the primary purpose for collection. Generally, we use personal information:
• To provide you with the products and services you have requested.
• To fulfill travel bookings and related processes.
• For internal administration.
• Occasionally for marketing purposes but in those instances you will be given the option of not receiving communications.
• To conduct market research and sales and other marketing activities.
Some of the information that we collect is personal information essential to our business and to facilitate the processes thereof. In most cases where we ask you to provide information about yourself, if you do not provide us with that information, we will not be able to provide you with the requested product or service.
Disclosure to third parties
Stella Travel may disclose personal information to other members of the Stella Travel Group of Companies, affiliates or partners, which may only use it as set out above. Stella Travel may also provide your information to:
• Third parties engaged by us to perform functions on our behalf such as processing credit card information, mail outs, debt collection, marketing, research and advertising.
• Third parties authorized by you to receive information held by Stella Travel.
• Law enforcement agencies and governments worldwide for security purposes.
How Stella Travel treats Sensitive Information
"Sensitive Information" means information relating to a person's racial or ethnic origin, membership of political bodies, religion, membership of a trade union or professional or trade association, sexual preferences, criminal records and health. As we are required by law to obtain your consent to the collection of Sensitive Information, we will assume you have given us your consent to collect that information unless you advise us in writing otherwise.
Stella Travel may use and disclose Sensitive Information only for the purpose for which it was provided or a directly related secondary purpose or as allowed by law unless you have agreed otherwise.
Access and accountability of information we hold about you
You have the right to seek access to personal information held about you and to advise us of any inaccuracy. There are some exceptions to this right set out in the Privacy Act. If you make an access request, Stella Travel will ask you to verify your identity and specify what information you require. We may charge a fee to cover the costs of meeting your request. Any request will be dealt with in a reasonable time. Information may be obtained by referring to our contact details on the relevant website or contact:
Rachel Sealie
Email: rachel.sealie@stellatravel.com.au
Keeping your personal information up to date
We take reasonable measures to ensure all personal information is accurate, complete and up-to-date, when we collect it or use it. If any of your information seems to be incorrect please advise the relevant member of the Stella Travel Group of Companies.
Transfer of information overseas
We may transfer your personal details overseas to fulfill the services requested of us, for example:
• To overseas offices of a member of the Stella Travel Group of Companies.
• Data processors including operators of GDS, hotels, tour operators, airlines, foreign embassies, and ground handlers
In the majority of cases the transfer of the information will be necessary for the fulfillment of our obligations.
Links
The Stella Travel websites may, from time to time, contain links to the websites of other organizations which may be of interest to you. Linked websites are responsible for their own privacy practices and you should check those websites for their respective privacy statements.
Security
We use a number of mechanisms to protect the security and integrity of your personal information. Unfortunately, no data transmission over the Internet can be guaranteed as completely secure. So while we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorized access, modification or disclosure.
Some sections of the Stella Travel websites protect your personal information by requiring you to use a password. For your own protection, we require you to keep this confidential and to change your password regularly.